Module Test

Refunds & cancellations

Last updated: 4 August 2026

Scope

This policy covers fees for Module Test workshops, private chart coaching, and live market review sessions. It does not cover third-party broker costs or any products we do not sell.

Workshop deposits and balances

  • A £100 deposit holds an open workshop place.
  • The balance is due seven days before the workshop date.
  • Full refund of deposit and balance if we cancel the date (for example coach illness or venue closure). You may instead transfer to the next open date at no charge.
  • Deposit refund if you cancel in writing more than fourteen days before the workshop.
  • No deposit refund for cancellations within fourteen days, except where required by law or if we fill your seat from the waiting list (then we refund the deposit minus a £25 admin note).
  • Balances already paid follow the same fourteen-day line; within fourteen days we may offer a transfer rather than cash refund when a later date exists.

Private coaching

  • Cancel or reschedule at least 48 hours before the session for a full fee refund or free move to a new slot.
  • Cancellations inside 48 hours are non-refundable; we may allow one courtesy reschedule at our discretion.
  • If the coach cancels, you receive a full refund or priority rebooking.

Market review evenings

  • Single-evening fees are refundable if you cancel 24 hours or more in advance.
  • Four-evening packs: unused evenings remain valid for three months; refunds for unused evenings are proportional minus any evenings already attended.
  • No-shows are charged in full for that evening.

Work already started

Once a coaching session or workshop day has begun, fees for that session or day are non-refundable. Printed workbooks already issued are non-returnable.

Materials

Digital checklist templates supplied after payment remain yours. We do not refund solely because you decide not to use the materials after delivery.

How to request a refund

Email hello@module-test.digital with your name, booking reference or date, and reason. We confirm eligibility within five working days. Approved refunds are returned to the original payment method within ten working days of approval.

Exceptions

Statutory rights for consumers under UK law are unaffected. If a session cannot be delivered as described for reasons within our control and we cannot offer a suitable alternative, you may request a full refund of the unused portion.